Venue terms and conditions

Between: Tipinc Limited, trading as “EnTap” (company number 13101378, registered office 6th Floor, 25 Farringdon Street, London, England, EC4A 4AB) (“EnTap”, “we”, “us”) and the venue accepting these terms (“Venue”, “you”).

Contact: support@tipinc.tech

Effective: on your acceptance during account activation.

1. The service

1.1 EnTap provides a tool that lets your customers order and pay for designated products from their table during a live event.

1.2 The service is provided for the specific activations made available to you. We may add, change, or withdraw features, activations, or products at any time.

2. Your account

2.1 You are responsible for all activity under your account, including by your staff, and for keeping your login details and admin security password confidential.

2.2 You are responsible for the accuracy of the information you provide and for ensuring your account email is correct and under your control.

2.3 Please notify us promptly of any suspected unauthorised access.

3. Payments

3.1 Customer payments are processed by your own payment service provider into your own account. EnTap does not receive, hold, or control customer funds.

3.2 Your relationship with your payment service provider is governed by your separate agreement with them. EnTap is not a party to it and is not responsible for their processing, fees, settlement, chargebacks, or availability.

3.3 You are solely responsible for refunds, chargebacks, and disputes with customers, and for any taxes (including VAT) on sales made through the service.

4. Pricing and products

4.1 You set product prices through the portal and are responsible for ensuring they are accurate and lawful.

4.2 You are responsible for fulfilling every order accepted through the service and for the quality, safety, and legal compliance of the products served.

5. Alcohol, licensing and responsible service

5.1 You are solely responsible for compliance with all laws relating to the sale and service of alcohol, including holding all necessary licences and observing your premises licence conditions.

5.2 You are responsible for age verification and for refusing or withholding service where required by law, including not serving minors or intoxicated persons. The service is an ordering tool only and does not perform age verification or replace your legal obligations.

5.3 You remain responsible for the conduct of your premises and staff at all times.

6. QR materials

6.1 EnTap provides QR sticker packs and flyers for display at your venue. QR codes remain inactive until you activate your account and switch your activation on.

6.2 You are responsible for displaying QR materials appropriately and for removing them if your account is closed or an activation ends.

7. White-label customer terms

7.1 You authorise EnTap to prepare, publish, and present consumer-facing terms to your customers on your behalf and in your name (using your registered company name), in connection with orders placed through the service.

7.2 Those customer terms form a contract between you and your customer, not between EnTap and the customer. EnTap provides and serves them solely as your agent for that limited purpose.

7.3 You confirm the information you provide for this purpose is accurate, and you remain responsible for honouring those terms and your obligations to customers. EnTap is not liable to customers under them.

7.4 EnTap may update the customer terms from time to time, including to maintain legal compliance, and will apply updates consistently across venues.

8. Data protection

8.1 Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018.

8.2 EnTap’s handling of personal data is described in its Privacy Policy.

9. Intellectual property

9.1 EnTap and its licensors own all rights in the service and EnTap branding. You receive a limited, non-exclusive, non-transferable right to use them while these terms are in force.

9.2 Brand and product materials within an activation belong to the relevant brand owner and are used under separate arrangements; nothing here grants you rights in them.

10. Availability

10.1 EnTap aims to provide a reliable service but does not guarantee uninterrupted or error-free availability, and is not responsible for failures caused by third parties or connectivity.

11. Liability

11.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

11.2 Subject to 11.1, EnTap provides the service free of charge and accepts no liability to you arising out of or in connection with these terms or your use of the service, including for any loss of profits, revenue, goodwill, or any indirect or consequential loss.

11.3 You are responsible for your sale and service of products and will indemnify EnTap against claims arising from your breach of clause 5.

12. Term and termination

12.1 These terms apply from activation and may be terminated by either party at any time, with or without notice.

12.2 On termination, your account is deactivated, your QR codes return to an inactive state, and you must stop displaying EnTap materials.

13. General

13.1 We may update these terms; continued use after notice constitutes acceptance.

13.2 These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13.3 No partnership or employment relationship is created, and EnTap acts as your agent only for the limited purpose in clause 7.

13.4 If any provision is unenforceable, the rest remain in effect.

Last updated: 10 June 2026